The Energy Company Obligation (ECO) grant scheme was introduced to help households improve energy efficiency through measures such as insulation, heating upgrades, and other energy-saving improvements. While the scheme has helped many homeowners reduce energy bills, some people have reported problems with installations, contractors, and the quality of work carried out under the scheme.
In some cases, poorly installed insulation or heating systems have led to new property defects, including damp, condensation, and ventilation issues. Homeowners may also experience communication problems with installers or difficulties resolving complaints after work has been completed.
Because ECO work is often carried out by third-party contractors, the quality of installation can vary. Understanding the most common issues can help homeowners recognise problems early and take steps to resolve them.
This guide explains the main problems reported with ECO grant scheme installations and what homeowners can do if they believe work has been carried out incorrectly.